REQUIRED SERVICES

Landlord Replaced Apartment's "Patio" Doorway with Window

February 25, 2019    

Tenant complained of a reduction in services after landlord removed a "patio doorway" from tenant's apartment bedroom and replaced it with a window. Landlord pointed out that the double-hung window was...

Landlord Must Provide Secondary Manual Elevator

February 24, 2019    

Tenants complained of a reduction in building-wide services based on the removal of manual elevator service. Landlord appealed and lost. Landlord pointed out the building contained a separate passenger elevator....

Landlord Didn't Restore Community Room

January 28, 2019    

Rent-stabilized tenants in Hempstead Village complained to the DHCR of a reduciton in building-wide services, claiming that landlord hadn't maintained a community room in the building. The DRA ruled for tenants...

Landlord Can Restrict Acceptance of Large Electronics for Tenants

December 24, 2018    

Tenant filed two complaints concerning reduction in building-wide services. First, tenant complained that landlord directed the doorman to stop accepting package deliveries containing electronics notwithstanding the...

Rent-Stabilized Tenants Object to $35 Monthly Cable TV Surcharge

November 19, 2018    

Tenants complained to the DHCR of harassment, claiming that landlord unilaterally added a $35 cable TV charge to tenants' monthly rents of the building's rent-stabilized tenants. Landlord settled that case...

Landlord Can Replace Gas Stoves with Electric Stoves

November 19, 2018    

The DRA granted landlord's application to modify building services by replacing existing gas stoves with electric stoves. The DRA determined that tenants shouldn't be burdened with the installation cost of...

Landlord Can Replace Lobby Attendants with Video Surveillance System

November 17, 2018    

Landlord asked the DHCR for permission to replace part-time lobby attendants with a video surveillance system. The DHCR ruled for landlord. Tenants appealed, and the court sent the case back to the DHCR for...

Heat and Hot Water Weren't Base Date Services Provided by Landlord

October 29, 2018    

The DHCR's Tenant Protection Unit (TPU) filed service reduction complaints on behalf of six rent-stabilized tenants, claiming that inspection showed that the building's central heating/hot water system had...

Landlord's Relocation of Trash Receptacles Was Ordered by ECB

September 26, 2018    

Rent-stabilized tenant complained of a reduction in building-wide services because landlord no longer collected trash on individual floors in the building. Instead, tenants were now required to bring trash to a...

Tenants Get Up to Four Additional Key Fobs with Intercom Service Substitution

September 15, 2018    

Landlord asked the DHCR for permission to modify building services by substituting a traditional hard-wired intercom system with a telephone-based intercom system, and by substituting a traditional key lock system...

Garden Service Not Restored for Tenants Who Lived at Adjoining Address

August 21, 2018    

Tenants of a two-building apartment complex complained of a reduction in services based on landlord's removal of items and level of garden use. Tenants claimed that the garden previously had been accessible for...

Can Landlord Collect Rent Surcharge for Cable TV Service?

July 18, 2018    

Rent-stabilized tenant complained of rent overcharge based on a cable TV service surcharge that landlord charged two tenants. The DHCR ruled for tenants and ordered landlord to refund the $35 monthly surcharge....