Service Reduction Complaint Dismissed

LVT Number: #30608

Rent-stabilized tenants of a building complex complained of a reduction in building-wide services. The DRA ruled against tenants and dismissed their complaint. Tenants appealed and lost. Tenants had complained that for decades they had a traditional intercom system that wasn't connected in any way to their phones or the Internet, put permitted all visitors to be announced by the doorman and allowed entry at the tenants' direction. The system permitted tenants to communicate with the doorman and building staff and didn't require a cell phone, landline, or Internet connection.

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