Landlord Can't Refuse to Accept Packages Based on Size and Electronic Content

LVT Number: #31314

Tenant complained to the DHCR of a reduction in building-wide services, claiming that in 2014 landlord verbally directed the concierge/doorman to stop accepting package deliveries containing electronics notwithstanding the lobby staff's longstanding practice of signing for all package deliveries on behalf of building tenants. Landlord argued that its acceptance of packages was discretionary and that the DHCR had previously permitted owners to place pre-conditions on certain deliveries without rent reduction.